Softphia
How accounts used in SoftPOS, SoftKitchen, SoftBoss and SoftPanel are deleted, what is kept for legal reasons and how to send a request.
Version: 23 October 2026
Accounts are not created in the apps. A business creates its stations, operators and users in SoftPanel, and its administrators can delete them there at any time. To close the whole business account, the owner sends us a request. Employees can ask their business’s administrator or send us a request, and so can customers whose details a business recorded at the till. Where the business decides about the data, we pass the request on to it and tell you.
For a user, operator or station: the account and its sign-in data (email address, password, PIN, linked NFC card, sessions and device identifiers), its SoftSI records and reports, and other personal details about you that are no longer needed. For a business account: its users, stations and business records, once the return of its data has been arranged. On a device, signing out or uninstalling the app removes the session and settings the app stored.
Records the law requires to be kept are not deleted early: sales, receipts, invoices, payments and other accounting records, for 10 years in Switzerland or as long as other applicable law requires. Where such a record names a person, for example as the operator of a sale, the name remains in it until the period ends. We also keep what is needed to establish or defend legal claims and a short note that your request was handled. Backup copies are overwritten in their regular cycle.
Use the form below or write to [email protected] with the subject “Account deletion”. Tell us the business (name or company code), the email address of the account and whether you are its owner, an employee or a customer. We never ask for your password. Before deleting anything we confirm the request, by replying to the account’s email address or with the business’s administrator, so that nobody can delete someone else’s account.
We confirm receipt within 5 working days and complete the deletion within 30 days. If a business decides about the data, or we need more time, we tell you why within those 30 days. We then confirm what was deleted and what has to be kept, and for how long.
Fields marked * are required. We use these details only to handle your request, as described in the privacy notice. Privacy notice →
