Orders & checkout
Add products and services, assign the customer and record the sale and payment.
Appliance repair & technical service
Serial number, fault and visit address on one work order.
Register each appliance or machine by its serial number, complete the intake checklist and carry out the work at the customer’s address when needed. Plan recurring maintenance and take payment at the till.
Orders & checkoutHeld ordersRefundsRegister & X/Z reportsCash movementBranches & warehouses
THE QUESTIONS THAT MATTER
Some jobs happen at the customer’s address.
Which appliance is this, by serial number?
Is the repair in the workshop or at the customer’s address?
Which maintenance visits are due?
YOUR WORKING DAY
How Softphia fits your day.
A work order can be carried out at the counter or on site. Record the visit address on the order, read the operating hours on machines that have a meter and set up maintenance plans that remind the customer automatically.
Register the appliance
Record the fault
Choose workshop or on site
Repair and check
Notify and settle
What the product does
Held orders
Keep a cart on hold and restore it when the customer is ready.
Refunds
Process refunds against the original sale and its payment records.
Register & X/Z reports
Open the register, review its movements and close it with a recorded count.
Cash movement
Record operating income and expenses in the cash ledger.
Branches & warehouses
Organize operating locations and their warehouse records.
FOR THE OWNER
Know every vehicle and device you look after.
Vehicles, devices and machines are registered once with their identity and meter readings. Recurring maintenance plans remind customers automatically, and work orders are settled at the till.
FOR THE TEAM
Start every job from the right asset.
At intake the team finds the registered vehicle or device, records the meter reading and completes the checklist before the work starts.
BEFORE YOU START
Questions worth answering.
Can maintenance be planned for appliances without a meter?
Yes. The plan then repeats by months; plans by operating hours need an asset with a meter.
Can I record the address of a site visit?
Choose on-site work and enter the visit address on the work order.
Can I control what each team member can access?
Control access to operations through user permissions.
How do I create a workspace?
Start with the company registration form. Enter your business details, verify your email and select the business profile and modules for your operation.
Where do I see what my setup includes?
The pricing page shows the modules Softphia recommends for each business profile and the add-ons you can choose. After registration, your workspace shows the included modules and usage limits.
THE RIGHT SCOPE
Start with the setup built around your work.
See the setup Softphia recommends for your business profile, what it costs and the add-ons you can choose.
Recommended
Technical service
Service jobs and parts for appliances, electronics and computers.
CHF 56.40/ month
List price: CHF 70.50
CHF 676.80/ year
List price: CHF 761.40
Launch Partner: 20% off for the first 12 months.
Try it free for 15 days. No card required.
Get started ↗ Discuss this setup →Included modules
- Repair orders & payments
All package entitlements
- Repair orders & payments
- SMS
- Work orders
Available add-ons: Team management · Reports & analytics · Bank reconciliation
See the recommended setup and what's included →Solutions for other businesses
All industries →Your next working day starts here.
Create your workspace. Choose your business profile, set up your branch and bring your team into Softphia.